How to make a complaint

Complaints may be made about the service provided or an invoice we have sent you. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided.

Address: AMK Legal Ltd, Mikar Business Park, Northolt Drive, Bolton, BL3 6NJ

Telephone: 01204 565325

Email: enquiries@amklegal.co.uk

We will send you a written or electronic acknowledgement of a complaint within five business days of receipt,

identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have

been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

Within four weeks of receiving a complaint, we will send you either:

a) A final response adequately addressing the complaint; or

b) A holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we

will make further contact with you.

Within eight weeks of receiving a complaint we will send you either:

a) A final response adequately addressing the complaint; or

b) A response which:

i.) Explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating

when we expect to be able to provide a final response; and

ii) Informs you that you may refer the handling of the complaint to the Legal Ombudsman Service if you are

dissatisfied with the delay.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for

which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always

involve financial redress, but could involve an apology or another suitable form of redress.

If you are not satisfied with our response, or if a complaint is not resolved after twelve weeks, you may refer the

complaint to the Legal Ombudsman Service within 6 months of the date of our Final response letter. The Legal Ombudsman can investigate your compliant up to 6 years from the date of the problem occurring or within 3 years of when you found out about the problem.

Their contact details re as follows:

Website: www.legalombudsman.org.uk

Email: enquiries@legalombudsman.org.uk

Telephone: 0300 555 0333

In writing: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitor Regulation Authority can help you if you are concerned about our behaviour.  You can raise your concerns directly with the Solicitors Regulation Authority (www.sra.org.uk)